Frequently Asked Questions

LightfixuresUAE ships your product via  (door to door shipping):

DPD, Evri, FedEx, USPS, or Royal Mail

Delivery Time:7-15 days of dispatch

Dispatch Time: 1 Week

What if I receive a damaged item?

You are eligible for a full refund or exchange if we shipped you a defective, damaged, or mis-shipped item.

 

Please contact us at
Return Center and attach photos of the damaged item.

You'll get your tracking number and shipping confirmation email when your order is ready to ship. Then you can track your order here Order Tracking

How to make a return ?

Please be sure to start this return request within 30 days of the delivery date.

1) Go to our Returns Center to start a return!
2) We will respond to the return email in 2 business days. 
3) Refund will be returned to the original bank account within 3 business days.

There are a few items that can’t be returned :

• Clearance items
• Gift cards
• Personalized items
• Items you have already assembled
• Items have been received over 30 days of delivery
 Please check our Refunds & Returns Policy for more information

Of course: Just email us, and we'll be happy to assist you in finding the perfect product for your needs.

Paypal— You could get the refund back immediately once initiated;

Shopify Payment— You can get your funds back in just 5 days;

Yes, we offer discounts for businesses, interior designers, and developers. Please reach out to service@yiilighting.com for custom invoicing and exclusive deals.